Terms & Conditions

All prices quoted on the website are in £ sterling and include UK postage.
For overseas postage there will be additional charges made. Please contact Penny Turner Poetry & Art before placing an order for information on the overseas postage costs.

All purchases from the website must be paid for via PayPal.

After payment notification has been received Penny Turner Poetry & Art will contact you to confirm receipt of your order and advise you of the expected posting date.

Should an item be out of stock at the time of you placing an order you will be advised as to the lead time for restocking and expected despatch. Should this not be suitable to your required time frame the option of a full refund will be observed.

Penny Turner Poetry & Art endeavour to post orders placed on Saturdays on the following Monday and all orders are posted as soon as is reasonably possible.

Royal Mail signed for is used for all UK delivery.

Penny Turner Poetry & Art accepts no liability for failure to ship goods due to reasonable grounds. Should this occur every reasonable attempt will be made to contact the customer concerned.

Returns & Cancellation
For Returns please contact Penny Turner Poetry & Art within 14 days of receipt. All goods must be returned unused and in good condition and at your own cost for a full refund.

Cancellation - The customer has the right to cancel an order under the consumer protection (Distance Selling) regulations.
Penny Turner Poetry & Art reserve the right to gather better information or refuse any part of any order before processing an order.

Faulty goods
If upon receipt of your goods you discover them to be faulty please contact Penny Turner Poetry & Art through the contact page of the website with full information of the goods purchased and any fault discovered within 14 days of receipt. Penny Turner Poetry & Art will contact you as soon as is reasonably possible to discuss your order.

All artwork and poetry created by Penny Turner Poetry & Art is covered by copyright. Penny Turner Poetry & Art cannot be held responsible for any misuse constructed by the customer in any way.

Penny Turner - Terms & Conditions